Complaints Process

The complaints process is accessible to clients, supervisees, and students where the person complained about is a member of GANZ at the time of the complaint. If the memberis listed on the PACFA Register, then the PACFA complaints process should be followed visit www.pacfa.org.au to download the appropriate procedures.

The underlying philosophy of the GANZ complaints process is to resolve issues at the interpersonal level as far as possible. Mediation is offered as a first level of assistance, with formal complaints being considered when such measures prove unfruitful, or if the nature of the complaint is significant enough to warrant the formal process being initiated.

Members of the Ethics Committee are available for consultation.

We also recommend the St James Ethics Centre as a resource to assist in clarifying dilemmas for potential complainants, and respondents. While no direct advice will be given, support for understanding options is provided.

Click here to view the GANZ Complaints Process as at May 2010.