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The complaints process is accessible to clients, supervisees, and students where the
person complained about is a member of GANZ at the time of the complaint. If the member
is listed on the PACFA Register, then the PACFA complaints process should be followed
visit www.pacfa.org.au to download the appropriate procedures.
The underlying philosophy of the GANZ complaints process is to resolve issues at the interpersonal level
as far as possible. Mediation is offered as a first level of assistance, with formal complaints
being considered when such measures prove unfruitful, or if the nature of the complaint is significant
enough to warrant the formal process being initiated.
Members of the Ethics Committee are available for consultation.
We also recommend the St James Ethics Centre as a resource to assist in clarifying dilemmas for potential complainants, and respondents. While no direct advice will be given, support for understanding options is provided.
Click here to view the GANZ Complaints Process as at May 2010.